Formerly known as Gain Life

Intelligent Voice

Insurance voice workflows are broken in three ways. Adjusters and service reps spend hours answering routine calls that don't require human judgment. Multilingual conversations require third-party interpreters, adding cost and delays to every interaction. And post-call documentation — recording, transcribing, summarizing — still happens manually, after the fact, if it happens at all.

Get a Demo

OUR SOLUTION

Automate inbound and outbound calls — without sacrificing control or experience.

Crosstie’s Intelligent Voice solution goes further. Our insurance-trained voice agents can answer inbound calls, respond intelligently using information from your core systems, place outbound calls based on business rules, coordinate next steps, and seamlessly escalate to a live professional when human judgment is required.

Automated Call Handling

Voice agents handle routine inbound and outbound calls — answering claim questions, gathering information, scheduling appointments, and triggering follow-up workflows — while escalating complex interactions to staff.

Automated Call Handling

Where we're headed

Insurance needs both efficiency and simplicity. We're building the infrastructure that lets insurance teams work faster while making the experience clearer for everyone involved.

Where we're headed

Insurance needs both efficiency and simplicity. We're building the infrastructure that lets insurance teams work faster while making the experience clearer for everyone involved.

Real-Time Translation

Live, bidirectional translation across 20+ languages embedded directly into voice interactions, reducing the need for third-party translation vendors.

Real-Time Translation

Live, bidirectional translation across 20+ languages embedded directly into voice interactions, reducing the need for third-party translation vendors.

Call Documentation & Summarization

Automatic recording, transcription, and file-ready summaries delivered directly into the claim system, reducing post-call documentation time and improving file quality.

Call Documentation & Summarization

Automatic recording, transcription, and file-ready summaries delivered directly into the claim system, reducing post-call documentation time and improving file quality.

After-Hours & Overflow Coverage

Voice agents answer calls and respond to voicemails 24/7, providing consistent coverage during nights, weekends, and high-volume events like CAT surges — without additional staffing.

After-Hours & Overflow Coverage

Voice agents answer calls and respond to voicemails 24/7, providing consistent coverage during nights, weekends, and high-volume events like CAT surges — without additional staffing.

Deploy on top of your existing telephony infrastructure in 4-6 weeks, with full SOC 2 compliance and role-based access controls from day one.

Automate inbound and outbound insurance calls without sacrificing control or compliance.

See it in Action

The Crosstie Platform Advantage

Current Workflow

With Crosstie

What This Means for Your Team

Every inbound call requires a human to answer, even for routine questions like claim status, next steps, or document requirements. Outbound calls for scheduling and follow-up are handled manually.

Intelligent voice agents answer common inbound questions, place outbound calls automatically, and execute workflows using data from your core systems, escalating to a live professional only when needed.

Fewer calls routed to adjusters and service reps, reduced call volume without degraded experience, and more time spent on complex, high-value work.

Adjusters and service reps spend significant time documenting calls and updating claim files after conversations end.

Automated call recording, transcription, translation, and file-ready summaries are delivered instantly into the claim system.

Conversations are captured accurately without post-call admin, and claim files stay complete and current.

After-hours calls, voicemail backlogs, and CAT events overwhelm teams or require additional staffing.

Voice agents answer calls and voicemails around the clock, respond based on configurable business rules, and route only the right calls to humans with full context preserved.

24/7 coverage without staffing expansion and controlled overflow during peak volumes.

WHY US

Why Our Approach Works

Intelligent Voice, Not Just Voice Analytics

Crosstie does more than listen. Our intelligent voice agents can answer inbound calls, retrieve and explain claim information, ask follow-up questions, place outbound calls for scheduling and coordination, and respond to voicemails automatically. When a situation requires empathy, judgment, or exception handling, calls are transferred to a live professional with the full conversation history available.

Intelligent Voice, Not Just Voice Analytics

Insurance-Trained Intelligence

Our platform is built specifically for insurance conversations that drive outcomes. Transcription and translation models are trained on insurance and medical terminology, reducing errors in recorded statements, liability discussions, and medical restriction conversations. Dictionaries can be configured to reflect your organization’s preferred language and terminology.

Insurance-Trained Intelligence

Business Teams Configure, IT Stays in Control

Define which calls the voice agent can handle, when to escalate, what information it can access, and how responses should be phrased. Configure call flows, response logic, summary templates, and escalation rules without requiring IT involvement for every change.

Business Teams Configure, IT Stays in Control

Rapid Deployment & Integration Support

Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.

Rapid Deployment & Integration Support

Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.

Rapid Deployment & Integration Support

Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.

Rapid Deployment & Integration Support

Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.

Real-World Applications

Get a Demo

Demand Packages

A Friday 4PM liability package is instantly parsed, with settlement details highlighted and alerts triggered, so work doesn't stall until Monday.

Demand Packages

A Friday 4PM liability package is instantly parsed, with settlement details highlighted and alerts triggered, so work doesn't stall until Monday.

FNOL Documents

Standardizes first notice reports and supporting documentation for faster review.

FNOL Documents

Standardizes first notice reports and supporting documentation for faster review.

Property Estimates

Extracts and validates contractor estimates and repair documents for consistent claim evaluation.

Property Estimates

Extracts and validates contractor estimates and repair documents for consistent claim evaluation.

Medical Record Reviews

Treatment dates, restrictions, and return-to-work status flow directly into medical review workflows.

Medical Record Reviews

Treatment dates, restrictions, and return-to-work status flow directly into medical review workflows.

Police Report Processing

Incident details, participants, and violations are extracted automatically and routed for investigation.

Police Report Processing

Incident details, participants, and violations are extracted automatically and routed for investigation.

Bordereaux Processing

Reinsurer and MGA files are automatically standardized, with validation applied to critical risk data.

Bordereaux Processing

Reinsurer and MGA files are automatically standardized, with validation applied to critical risk data.

IME & Vendor Invoices

Independent medical exam reports and vendor invoices are parsed and standardized to reduce administrative overhead.

IME & Vendor Invoices

Independent medical exam reports and vendor invoices are parsed and standardized to reduce administrative overhead.

Proven Results You Can Measure

Fewer inbound calls routed to adjusters and service reps through autonomous call handling

Immediate responses to routine claimant questions without waiting on hold

Reduced average handle time through automated documentation and summaries

50 to 90 percent reduction in third-party translation costs

20+ languages supported for real-time bidirectional voice translation

Complete, auditable call records automatically delivered into the claim system

One platform replacing voice tools, translation vendors, and post-call documentation workflows

Purpose-built for P&C with more than five years of insurance-specific intelligence

Get Started with Crosstie

Handle more calls, resolve more issues, and reduce operational load without adding staff. 

Crosstie helps insurers automate workflows, reduce cycle times, and improve customer outcomes. See how leading carriers, TPAs, and self-insured organizations are transforming their operations.

Book a Demo

Get Started with Crosstie

Handle more calls, resolve more issues, and reduce operational load without adding staff. 

Crosstie helps insurers automate workflows, reduce cycle times, and improve customer outcomes. See how leading carriers, TPAs, and self-insured organizations are transforming their operations.

Book a Demo

Get Started with Crosstie

Handle more calls, resolve more issues, and reduce operational load without adding staff. 

Crosstie helps insurers automate workflows, reduce cycle times, and improve customer outcomes. See how leading carriers, TPAs, and self-insured organizations are transforming their operations.

Book a Demo