Formerly known as Gain Life
Claimant Experience
One connected experience that guides claimants, reduces calls, and keeps claims moving
OUR SOLUTION
Turning Chaos into Clarity at the Moment of Truth
Claimant experience breaks down when messaging, documents, scheduling, and provider coordination live in multiple point solutions. Claimants get confused. Adjusters get buried in follow-ups, things slip through the cracks, and call volumes spike.
Crosstie’s Claimant Experience solution brings everything together into one unified, no-download claimant experience. Messaging, documents, scheduling, and network guidance are combined into a single configurable platform purpose-built for insurance. Customers using Crosstie report 10x higher engagement, 70% faster response times, and 74% accuracy in identifying early litigation risk.
Launch a custom-branded claimant experience in 4-6 weeks — built on the same enterprise security framework trusted by the largest carriers and TPAs. Deliver a seamless claimant experience without stitching together point solutions.
The Crosstie Platform Advantage
Fragmented claimant touchpoints across portals, texts, emails, phone calls, and mailed documents force adjusters to chase information and sometimes manually re-enter data into the claim system.
A guided, TurboTax-like claimant experience that collects information, documents, and confirmations through one connected journey, then validates and delivers clean, structured data back into your claim system.
Higher-quality information flows into the core system faster, with fewer errors, less rework, and significantly fewer follow-up calls.
Manual coordination and phone tag to schedule appointments, collect documents, and confirm next steps create delays and incomplete claim files.
Step-by-step claimant guidance automatically coordinates scheduling, document collection, and required actions, while continuously syncing progress and data back to the core system.
Claims move forward without constant adjuster intervention, while your core system stays current with complete and auditable information.
Low adoption of downloaded apps and language barriers push claimants to call for updates, clarification, and basic requests.
A no-download, multilingual experience that works instantly on any device and guides claimants through exactly what is required based on their specific claim.
Higher claimant engagement, more self-service completion, and fewer inbound calls for routine questions.
Provider and repair coordination lives outside the claimant experience, leading to confusion, missed appointments, and out-of-network utilization.
Guided network selection and scheduling help claimants access preferred providers while automatically capturing confirmations and outcomes in the core system.
Better network utilization, improved adherence, and clearer visibility without additional administrative effort.
Document requests, signatures, and acknowledgments require repeated follow-ups, with limited visibility into status or completion.
A guided document journey collects uploads, signatures, and notarizations while tracking every step and delivering completed documents directly into the core system.
Faster document completion, fewer missed requirements, and complete audit trails without manual chasing.
WHY US
Why Our Approach Works
What Claimants Can Do in One Place
Real-World Applications
Workers’ Compensation
A claimant is guided to in-network providers, schedules care, receives pharmacy cards, signs medical authorizations, and gets return-to-work updates without downloading an app or calling their adjuster.
