Formerly known as Gain Life

Intake

What happens at FNOL sets the trajectory for the entire claim

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OUR SOLUTION

An intelligent intake agent that advances claims, not just collects data

Manual intake and validation slow claims and introduce errors. Our fully-configurable intake platform captures information via phone, email, web, text, and mobile upload; validates coverage; collects required evidence; and triggers downstream workflows. Unlike tools that stop at digital intake, Crosstie’s platform orchestrates workflows across the entire claims lifecycle, ensuring intake doesn't just collect data, but advances claims with automated workflows.

Start automating intake in 4-6 weeks. Enterprise-grade security and configurable permissions mean IT stays in control while business teams move fast. Advance claims with automated intake.

See it in Action

The Crosstie Platform Advantage

Current Workflow

With Crosstie

What This Means for Your Team

FNOL/FROI through phone, email, or web forms requiring manual coordination

Unified multi-channel intake with automated workflow orchestration

Complete intake processing while adjusters focus on decisions

Data collection separate from process advancement

Intelligent intake triggers validation, evidence collection, and provider coordination automatically

Claims move forward instead of sitting in queues

New intake workflows require weeks of IT setup

Specialist-configured workflows deployed in hours with IT oversight

Rapid response to regulatory or business needs

Integration challenges between intake and downstream systems

Seamless workflow execution within your existing process framework

No workflow redesign required, enhanced efficiency with proven protocols

WHY US

Why Our Approach Works

Insurance-Trained Intelligence

We built our intake solution specifically for insurance complexities. Our system captures jurisdiction-specific requirements, distinguishes injury classifications that trigger different timelines, and routes property vs. bodily injury claims through tailored investigation workflows. After-hours incidents automatically follow different escalation paths than business-hour claims, reflecting real-world insurance operations.

Insurance-Trained Intelligence

Conversational Intake

Supports configurable flows for structured FNOL collection. Define question sets for voice, text, or web conversations, capturing complete and accurate data from the first notice.

Conversational Intake

Supports configurable flows for structured FNOL collection. Define question sets for voice, text, or web conversations, capturing complete and accurate data from the first notice.

Business teams configure

IT stays in control: Configure intake questions, validation rules, and downstream workflow triggers to match line of business requirements. Changes deploy in hours with no months-long IT projects for new compliance rules.

Business teams configure

One Comprehensive Platform

Intake automation connects seamlessly with intelligent document processing, intelligent voice, and workflow orchestration tools. One platform enhances your existing core system, ensuring intake data is immediately actionable without juggling multiple point solutions.

One Comprehensive Platform

Rapid Deployment & Integration Support

Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie handling configuration. No IT required once dataflows are established.

Rapid Deployment & Integration Support

Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie handling configuration. No IT required once dataflows are established.

Real-World Applications

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Complete FROI Processing

A workers' comp injury during a night shift is captured via phone, or web submission, validated against policy data, routed to the correct adjuster, with the claimant automatically being triaged and send their pharmacy card.

Complete FROI Processing

Multi-Channel Incident Coordination

A liability claim reported through multiple channels is consolidated into a single record, validated, and routed to the right team with investigation workflows initiated immediately.

Multi-Channel Incident Coordination

A liability claim reported through multiple channels is consolidated into a single record, validated, and routed to the right team with investigation workflows initiated immediately.

Emergency Response Orchestration

CAT events reported after hours trigger escalation, vendor dispatch, and documentation workflows instantly.

Emergency Response Orchestration

CAT events reported after hours trigger escalation, vendor dispatch, and documentation workflows instantly.

Regulatory Compliance Automation

New jurisdictional reporting requirements or policy changes are implemented within hours through managed configuration, ensuring compliance without disruption.

Regulatory Compliance Automation

New jurisdictional reporting requirements or policy changes are implemented within hours through managed configuration, ensuring compliance without disruption.

Claims Team Auto-Assign

Ensure claims are assigned correctly and prioritized based on complexity. Instead of reactive reviews, supervisors can focus on coaching adjusters and addressing the most impactful cases first.

Claims Team Auto-Assign

Ensure claims are assigned correctly and prioritized based on complexity. Instead of reactive reviews, supervisors can focus on coaching adjusters and addressing the most impactful cases first.

Proven Results You Can Measure

Multi-channel Intake-to-workflow execution into one automated process

Our specialists configure new workflows in hours, compared to months-long IT development projects

One platform replacing multiple vendors

Purpose-built for P&C workflows with 5+ years of insurance-specific intelligence

Get Started with Crosstie

Give customers a single place to engage while giving your teams fewer follow-ups to manage. 

Crosstie helps insurers automate workflows, reduce cycle times, and improve customer outcomes. See how leading carriers, TPAs, and self-insured organizations are transforming their operations.

Book a Demo

Get Started with Crosstie

Give customers a single place to engage while giving your teams fewer follow-ups to manage. 

Crosstie helps insurers automate workflows, reduce cycle times, and improve customer outcomes. See how leading carriers, TPAs, and self-insured organizations are transforming their operations.

Book a Demo

Get Started with Crosstie

Give customers a single place to engage while giving your teams fewer follow-ups to manage. 

Crosstie helps insurers automate workflows, reduce cycle times, and improve customer outcomes. See how leading carriers, TPAs, and self-insured organizations are transforming their operations.

Book a Demo