Sheakley Selects Crosstie to Advance Service Excellence
New capabilities will help Sheakley streamline document-intensive work while preserving the human judgment and personal service their clients rely on.
CINCINNATI, Ohio, Aug. 19, 2026. Sheakley is expanding its investment in intelligent workflow automation to help its teams deliver faster, more consistent service while preserving the expertise and personal attention that have defined the company for more than six decades. The investment reflects Sheakley's continued commitment to helping clients receive responsive, high-quality service even as document volumes and case complexity continue to increase. The family-owned, Ohio-based company provides workers' compensation and business services to more than 50,000 clients.
In brief: As Sheakley's service operations grow, so does the volume and complexity of the records behind their work. The investment is intended to help its teams manage that growth with greater consistency while preserving professional judgment. It also reflects a broader shift in claims services. Clients increasingly expect information to move quickly without compromising accuracy, traceability, or human oversight.
Rather than replacing existing systems or changing how professionals make decisions, the initiative strengthens Sheakley's existing workflows by helping teams organize and prepare information more efficiently while maintaining full human oversight.
"Sheakley has always believed that strong service starts with giving our people the right tools to do their best work. We saw an opportunity to use AI to reduce the administrative burden surrounding complex documents, improve consistency, and help our professionals focus more of their time on the clients and cases they serve. We evaluated this initiative carefully because accuracy, traceability, and human oversight are essential to our work. This approach allows us to strengthen our processes without replacing the personal service that has defined Sheakley for more than six decades."
~ Shari Herper, Chief Operating Officer, Sheakley
Extending Sheakley's service model
For more than six decades, Sheakley has paired practical innovation with personal service. This rollout extends that model by applying AI to the administrative work surrounding documents while keeping experienced professionals at the center of each claim and case. It is a forward-looking step designed to support continued growth without compromising the service clients expect.
"What stood out throughout this process was how disciplined Sheakley was in evaluating where AI could create real value. Their focus wasn't replacing expertise. It was giving experienced professionals better information so they can spend more time serving clients. Organizations that approach AI with that level of discipline are positioning themselves to continue delivering exceptional service as their business grows, and we believe that's exactly what Sheakley is doing."
~ Sean Eldridge, Co-founder & CEO, Crosstie
About Sheakley
Founded in 1963 and headquartered in Cincinnati, Ohio, Sheakley is a family-owned provider of outsourced business services. The company represents more than 50,000 clients and is a nationally recognized leader in the risk management industry. Its services span Ohio workers' compensation TPA and managed care, workplace safety and transportation compliance, FMLA administration, and return-to-work programs.
About Crosstie
Crosstie, formerly Gain Life, is a mission-driven company focused on making insurance simpler and more accessible for everyone involved, from claimants and policyholders to the teams handling their claims. Founded out of Harvard University's Innovation Lab, Crosstie helps carriers, TPAs, and self-insured employers modernize claims with eight modular solutions on one configurable platform. The platform connects documents, voice, messaging, portals, claim intelligence, loss control, and insurance-native data integration without replacing the systems clients already use.
