Crosstie Partners With Guidewire to Bring AI Automation to ClaimCenter

Today, we're proud to announce that Crosstie is now a Guidewire Technology Partner in the PartnerConnect ecosystem, with a live Guidewire Marketplace partner page and a ClaimCenter integration on the way to help reduce claim escalations and adjuster administrative burden.

Key highlights

• Crosstie is now a Guidewire Technology Partner in the PartnerConnect ecosystem.

• A ClaimCenter integration is in development, expected in the coming months, that brings Crosstie's five modular claim solutions into Guidewire.

• Those five solutions take the busywork off claims teams: keeping claimants informed, reading documents, summarizing the claim file, handling routine calls, and capturing new losses.

• ClaimCenter stays the system of record. Crosstie works on top of it.

The gap we're closing

Guidewire ClaimCenter is where claim operations live. But much of the daily work around a claim still happens at the edges, and never makes it cleanly back into the system. Documents arrive faster than teams can read them, claimants need reminders and updates, calls have to be answered and documented, and the real story of a claim ends up scattered across inboxes, notes, and PDFs. Adjusters become the manual bridge between all of it and ClaimCenter.

Crosstie closes that gap. It sits on top of the core claims system and handles the work that piles up around it: it captures the documents, calls, messages, and intake, turns them into structured, decision-ready information, and syncs it back to the system of record. The integration we're building for Guidewire will bring this directly into ClaimCenter, with no separate platform to manage.

What Crosstie does for claims teams

For six years, major P&C claims organizations have used Crosstie to take this work off their teams, saving an average of 4 to 10 hours per adjuster each week. Crosstie is modular, so teams can start with the workflow causing the most friction and expand from there.

1. Claimant Experience

   Most claimants have no idea what is happening with their claim, so they call to ask, then call again. Crosstie gives them a no-download, TurboTax-style experience to check status, upload documents, sign forms, and get help in 140+ languages on their own. That means fewer "just checking in" calls, fewer missing forms, and everything the claimant submits flows straight back into ClaimCenter.

   
   

2. Intelligent Document Processing

   A single claim file can run thousands of pages of medical records, demand packages, and loss runs, and someone has to read all of it. Crosstie reads it first: it sorts and de-duplicates the pile, pulls out the facts that matter, flags litigation and other red-flag language, and hands the adjuster a clean, structured summary with suggested next steps instead of a stack of PDFs.

   
   

3. Claim Intelligence

   The story of a claim is scattered across documents, calls, messages, notes, and questionnaires, so it is easy to miss the moment a claim turns. Crosstie pulls all of it into one view with summaries, alerts, and a claim-file assistant you can ask questions, and it watches for the signals that a claim is heading toward trouble, so supervisors catch it weeks earlier instead of after the fact.

   
   

4. Intelligent Voice

   Routine calls eat an adjuster's day: status checks, reminders, chasing a missing form, after-hours questions, often with a language barrier on top. Crosstie's insurance-trained voice agents handle those calls in the claimant's language, follow up on what is missing, and escalate to a person when things get complex, then record, transcribe, and summarize every call straight into the file so no one is writing notes afterward.

   
   

5. Multimodal FNOL

   Reporting a loss should be the easy part, but it usually means a phone tree, a form, and a pile of follow-up to fill the gaps. Crosstie lets claimants report by phone, text, email, or web in their own language, guides them step by step, asks for anything missing, and sends a clean, structured intake into ClaimCenter, so a first notice actually starts the workflow instead of sitting in a queue.

The aim across these workflows is practical: reduce claim escalations and adjuster administrative burden while keeping ClaimCenter at the center of the operation.

"So much of an adjuster's day still goes to administrative work, reading documents, chasing information down, documenting what happened. That's not where the real value is; it's just where the time goes. What excites me about partnering with Guidewire is that we can take that off their plate, right inside the system they already work in, so adjusters can get back to the part of the job they're great at: judgment, and taking care of the people behind the claim."

— Sean Eldridge, Co-founder & CEO, Crosstie

See Crosstie in action

Crosstie is already in production with P&C claims organizations today. Book a demo to see how it could work for your team, and find us on the Guidewire Marketplace as our ClaimCenter integration comes online.

FAQ

What is the Crosstie + Guidewire partnership?

Crosstie is now a Guidewire Technology Partner in the PartnerConnect ecosystem. Our partner page is live on the Guidewire Marketplace, and a ClaimCenter integration is in development.

When will the ClaimCenter integration be available?

The integration is in development and expected in the coming months. In the meantime, you can find Crosstie on the Guidewire Marketplace and see the platform in a demo today.

Does Crosstie replace Guidewire ClaimCenter?

No. ClaimCenter stays the system of record. Crosstie works on top of it to automate the work around the claim file: documents, calls, claimant tasks, claim-file intelligence, and FNOL/FROI.