Claims Monitoring
Identify 77% of claims headed for litigation 3+ weeks in advance, and automatically trigger interventions to help prevent them.
Claims Monitoring
Identify 77% of claims headed for litigation 3+ weeks in advance, and automatically trigger interventions to help prevent them.
Claims Monitoring
Identify 77% of claims headed for litigation 3+ weeks in advance, and automatically trigger interventions to help prevent them.
Unseen communication risks drive disputes and costs. Our platform analyzes calls, texts, emails, questionnaires, and documents in real time to spot early signs of escalation. Instead of manual review, or waiting until issues surface, claims teams get proactive alerts and automated workflows that keep cases on track.
Catch future lawsuits 3+ weeks early using previously unstructured data and automatically intervene to help prevent them.
The Crosstie Platform Advantage
Current Workflow
Current Workflow
With Crosstie
With Crosstie
What This Means for Your Team
What This Means for Your Team
Manual review requiring file-by-file analysis
Automated monitoring with real-time alert workflows
Adjusters focus on high-risk claims. Supervisors get instant visibility into which claims need intervention and why, enabling proactive intervention
Problems only identified after escalation
Early detection of sentiment shifts, delays, and contentious language
Prevention-focused claim management that avoids costly disputes
Fragmented data sources across calls, texts, and documents
Unified monitoring across all communication channels
Complete visibility with intervention workflows automatically triggered
Why Our Approach Works
Early Risk Detection & Litigation Prevention
Our platform continuously monitors calls, texts, emails, questionnaires, and documents for flagged words, low sentiment, delays, and contentious language, then triggers fully configurable, automated workflows.
Insurance-Trained Communication Intelligence
Our models are built specifically for insurance communication patterns, from workers' comp to liability. We recognize the terminology and dynamics that matter in claims, so alerts are relevant and actionable rather than generic.
Automated Resolution, Not Just Alerts
When risks are flagged, pre-configured workflows automatically trigger outreach or intervention steps according to your rules. Plus, on-demand claim summaries accelerate handoffs and workload transfers.
Business teams configure, IT stays in control
Set custom flagged word lists, sentiment and contentiousness thresholds, and response time parameters specific to your risk tolerance. Automated intervention workflows deploy as your protocols evolve.
One Comprehensive Platform
Monitoring integrates with AI document processing, messaging, and workflow orchestration. One platform gives you cross-channel visibility and intervention.
Rapid Deployment & Integration Support
Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.
Why Our Approach Works
Early Risk Detection & Litigation Prevention
Our platform continuously monitors calls, texts, emails, questionnaires, and documents for flagged words, low sentiment, delays, and contentious language, then triggers fully configurable, automated workflows.
Insurance-Trained Communication Intelligence
Our models are built specifically for insurance communication patterns, from workers' comp to liability. We recognize the terminology and dynamics that matter in claims, so alerts are relevant and actionable rather than generic.
Automated Resolution, Not Just Alerts
When risks are flagged, pre-configured workflows automatically trigger outreach or intervention steps according to your rules. Plus, on-demand claim summaries accelerate handoffs and workload transfers.
Business teams configure, IT stays in control
Set custom flagged word lists, sentiment and contentiousness thresholds, and response time parameters specific to your risk tolerance. Automated intervention workflows deploy as your protocols evolve.
One Comprehensive Platform
Monitoring integrates with AI document processing, messaging, and workflow orchestration. One platform gives you cross-channel visibility and intervention.
Rapid Deployment & Integration Support
Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.
Why Our Approach Works
Early Risk Detection & Litigation Prevention
Our platform continuously monitors calls, texts, emails, questionnaires, and documents for flagged words, low sentiment, delays, and contentious language, then triggers fully configurable, automated workflows.
Insurance-Trained Communication Intelligence
Our models are built specifically for insurance communication patterns, from workers' comp to liability. We recognize the terminology and dynamics that matter in claims, so alerts are relevant and actionable rather than generic.
Automated Resolution, Not Just Alerts
When risks are flagged, pre-configured workflows automatically trigger outreach or intervention steps according to your rules. Plus, on-demand claim summaries accelerate handoffs and workload transfers.
Business teams configure, IT stays in control
Set custom flagged word lists, sentiment and contentiousness thresholds, and response time parameters specific to your risk tolerance. Automated intervention workflows deploy as your protocols evolve.
One Comprehensive Platform
Monitoring integrates with AI document processing, messaging, and workflow orchestration. One platform gives you cross-channel visibility and intervention.
Rapid Deployment & Integration Support
Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.
Real-World Applications
Multi-Channel Risk Detection
A workers' comp claim shows delayed email responses, urgent texts, and contentious questionnaire responses. The platform correlates these signals and automatically triggers intervention workflows to help prevent litigation.
Multi-Channel Risk Detection
A workers' comp claim shows delayed email responses, urgent texts, and contentious questionnaire responses. The platform correlates these signals and automatically triggers intervention workflows to help prevent litigation.
Response Pattern Analysis
A sudden change in claimant response times combined with flagged language indicates risk. The platform alerts supervisors and coordinates resources per your established protocols.
Response Pattern Analysis
A sudden change in claimant response times combined with flagged language indicates risk. The platform alerts supervisors and coordinates resources per your established protocols.
Sentiment & Urgency Monitoring
A claimant's communications shift from cooperative calls to frustrated emails and hostile texts. Our platform flags the trend and initiates graduated response protocols.
Sentiment & Urgency Monitoring
A claimant's communications shift from cooperative calls to frustrated emails and hostile texts. Our platform flags the trend and initiates graduated response protocols.
On-Demand Summaries
Multi-document claim packages summarized with key dates extracted for rapid handoffs, workload transfers, and liability review.
On-Demand Summaries
Multi-document claim packages summarized with key dates extracted for rapid handoffs, workload transfers, and liability review.
Proven Results You Can Measure
Identify 77% of claims headed for litigation 3+ weeks in advance, and automatically trigger interventions to prevent them.
Identify 77% of claims headed for litigation 3+ weeks in advance, and automatically trigger interventions to prevent them.
Comprehensive monitoring of calls, texts, emails, questionnaires, and documents
Comprehensive monitoring of calls, texts, emails, questionnaires, and documents
Comprehensive monitoring of calls, texts, emails, questionnaires, and documents
Configurable sentiment, urgency, and language analysis with configurable risk terms
Configurable sentiment, urgency, and language analysis with configurable risk terms
Configurable sentiment, urgency, and language analysis with configurable risk terms
5+ years of insurance-specific communication intelligence powering claim monitoring
5+ years of insurance-specific communication intelligence powering claim monitoring
Intervene before litigation with Crosstie's proactive monitoring and automated workflows.
Intervene before litigation with Crosstie's proactive monitoring and automated workflows.
Intervene before litigation with Crosstie's proactive monitoring and automated workflows.
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Formerly Gain Life