We're making insurance work better for everyone

Insurance claims shouldn't feel like navigating a maze. For too long, adjusters have been buried in repetitive tasks while claimants struggle through confusing, impersonal processes. We believe there's a better way.

We're making insurance work better for everyone

We're making insurance work better for everyone

How we got here

Crosstie emerged from Harvard University's Innovation Lab with a simple question: What if claims workflows could be both more efficient and simpler?Our founders combined expertise in behavioral science, operational excellence, and technology to build a platform that reimagines how claims work. We studied what actually drives claim outcomes: clear communication, proactive guidance, early intervention, and seamless coordination across all parties.The result is the most configurable and comprehensive workflow orchestration platform in insurance.

What makes us different

Insurance experience meets AI

Guided by one of the most experienced advisory boards in insurtech, we've deployed across dozens of clients and systems. We build on current technology—not retrofitted legacy systems—informed by real production experience.

We're a mission-driven company

Beyond creating a sustainable business, we're committed to making insurance simpler and more accessible for everyone involved—from adjusters to claimants. Efficiency and simplicity work together.

We deploy as partners

Our team works alongside customers to configure solutions for their specific needs, and continues iterating based on their feedback. Customer success drives everything we do.

What makes us different

Insurance experience meets AI

We're a mission-driven company

Beyond creating a sustainable business, we're committed to making insurance simpler and more accessible for everyone involved—from adjusters to claimants. Efficiency and simplicity work together.

We deploy as partners

Our team works alongside customers to configure solutions for their specific needs, and continues iterating based on their feedback. Customer success drives everything we do.

What makes us different

Insurance experience meets AI

We're a mission-driven company

Beyond creating a sustainable business, we're committed to making insurance simpler and more accessible for everyone involved—from adjusters to claimants. Efficiency and simplicity work together.

We deploy as partners

Our team works alongside customers to configure solutions for their specific needs, and continues iterating based on their feedback. Customer success drives everything we do.

Our approach

Eight fully-integrated solutions that work independently or together: AI Document Processing, Agentic Voice Calls, Claimant Experience, Claim-centric ETL, Claim Intelligene, Customer Portal, Intake, and Loss Control. Teams select what they need today and add capabilities over time. One platform. One vendor relationship. One data model.

Our approach

Where we're headed

Insurance needs both efficiency and simplicity. We're building the infrastructure that lets insurance teams work faster while making the experience clearer for everyone involved.

Where we're headed

Insurance needs both efficiency and simplicity. We're building the infrastructure that lets insurance teams work faster while making the experience clearer for everyone involved.

Proven outcomes

Our customers realize 74% accuracy predicting litigation risk 3+ weeks in advance, up to 25% reduction in total direct claim costs, 4+ hours saved per adjuster per week, and 10x higher claimant engagement than traditional portals.

Who we serve

Forward-thinking carriers, TPAs, self-insureds, MGA/MGUs, and ancillary service providers who recognize that managing multiple point solutions creates more problems than it solves. Organizations that want comprehensive automation without sacrificing configurability.

Backed by industry leaders

We're grateful to be supported by MassMutual Ventures, General Catalyst, Unusual Ventures, and insurance industry veterans who understand what it takes to improve claims operations at scale.