Claimant Portal

A unified self-service portal for claimants that delivers 10x higher engagement

Get a demo

Claimant Portal

A unified self-service portal for claimants that delivers 10x higher engagement

Get a demo

Claimant Portal

A unified self-service portal for claimants that delivers 10x higher engagement

Get a demo

Traditional apps struggle with adoption, forcing most claimants to call for basic updates. Our no-download portal platform eliminates the friction of app downloads, achieving 10x higher engagement and self-service adoption.

By combining instant accessibility, clear expectation-setting, and comprehensive self-service capabilities, we help carriers reduce call volumes while improving claimant experience across languages and lines of business.

Achieve 10x higher engagement with a no-download, multilingual portal tailored to claim type.

Get a demo

The Crosstie Platform Advantage

Current Workflow

With Crosstie

What This Means for Your Team

A small percentage of claimants download your app and maybe use it once

Progressive web app accessible instantly from any device

Immediate claimant engagement without adoption barriers

Basic claim status updates with limited functionality

Automated updates with key information, e-signable documents, and required next steps

Fewer follow-up calls and higher claimant satisfaction

One-size-fits-all interfaces with language barriers

Personalized portal experiences across languages and claimant profiles

More accessible experiences that feel tailored to each user

Why Our Approach Works

Insurance-Specific Intelligence

We built our platform specifically for insurance. Configure entirely different portal experiences by line of business, jurisdiction, or policyholder type. Workers' comp portals display provider details and RTW status, while auto liability portals prioritize repair coordination and rental car information. California workers' comp sees different forms and timelines than Texas claims. This granular configurability ensures every claimant gets an experience tailored to their specific claim context.

Business teams configure, IT stays in control

Customize portal experiences by line of business, jurisdiction, claimant type, and more. Update content, forms, and branding quickly while IT maintains security standards and access controls.

One Comprehensive Platform

Our portal integrates with document management, network management, multimodal messaging, and broader workflow automation, ensuring claimants receive consistent updates while adjusters see complete records. Every portal interaction triggers configurable alerts to adjuster inboxes and automatically updates claim systems with comprehensive audit trails detailing every action.

Rapid Deployment & Integration Support

Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.

Why Our Approach Works

Insurance-Specific Intelligence

Business teams configure, IT stays in control

Customize portal experiences by line of business, jurisdiction, claimant type, and more. Update content, forms, and branding quickly while IT maintains security standards and access controls.

One Comprehensive Platform

Rapid Deployment & Integration Support

Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.

Why Our Approach Works

Insurance-Specific Intelligence

Business teams configure, IT stays in control

Customize portal experiences by line of business, jurisdiction, claimant type, and more. Update content, forms, and branding quickly while IT maintains security standards and access controls.

One Comprehensive Platform

Rapid Deployment & Integration Support

Connects to your systems via secure APIs and managed file exchange. Typical go-live is 4-6 weeks, with Crosstie's handling configuration. No IT required once dataflows are established.

Real-World Applications

Complete Self-Service

Claimants can view claim status, access pharmacy cards, upload documents or images, and e-sign required forms without downloading an app. All interactions flow directly into the claim system with audit trails.

Complete Self-Service

Automated Claim Updates

When claim status changes, claimants automatically receive updates that include what happens next, required actions, and relevant resources, reducing confusion and call center volume.

Automated Claim Updates

When claim status changes, claimants automatically receive updates that include what happens next, required actions, and relevant resources, reducing confusion and call center volume.

Universal Device Access

Claimants can access the portal from smartphone, tablet, or desktop with the same experience and full interaction history preserved.

Universal Device Access

Claimants can access the portal from smartphone, tablet, or desktop with the same experience and full interaction history preserved.

Proven Results You Can Measure

10x higher claimant engagement, driving substantial call reduction through intelligent self-service

140+ Languages supporting claimants across diverse populations

Fully-Configurable workflows and branding for each client's needs

Purpose-built for P&C workflows with 5+ years of insurance-specific intelligence

Get 10x the engagement of traditional apps and cut routine call volume significantly.

Get a demo

Get 10x the engagement of traditional apps and cut routine call volume significantly.

Get a demo

Get 10x the engagement of traditional apps and cut routine call volume significantly.

Get a demo

Platform

Solutions

Company

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Formerly Gain Life