Claimant Experience
One connected experience that guides claimants, reduces calls, and keeps claims moving
Claimant Experience
One connected experience that guides claimants, reduces calls, and keeps claims moving
Claimant Experience
One connected experience that guides claimants, reduces calls, and keeps claims moving
Deliver a seamless claimant experience without stitching together point solutions.
The Crosstie Platform Advantage
Current Workflow
Current Workflow
With Crosstie
With Crosstie
What This Means for Your Team
What This Means for Your Team
Fragmented claimant touchpoints across portals, texts, emails, phone calls, and mailed documents force adjusters to chase information and sometimes manually re-enter data into the claim system
A guided, TurboTax-like claimant experience that collects information, documents, and confirmations through one connected journey, then validates and delivers clean, structured data back into your claim system
Higher-quality information flows into the core system faster, with fewer errors, less rework, and significantly fewer follow-up calls
Fragmented claimant touchpoints across portals, texts, emails, phone calls, and mailed documents force adjusters to chase information and sometimes manually re-enter data into the claim system
A guided, TurboTax-like claimant experience that collects information, documents, and confirmations through one connected journey, then validates and delivers clean, structured data back into your claim system
Higher-quality information flows into the core system faster, with fewer errors, less rework, and significantly fewer follow-up calls
Manual coordination and phone tag to schedule appointments, collect documents, and confirm next steps create delays and incomplete claim files
A policyholder self-service portal that guides remediation, collects evidence, and tracks progress in real time
Claims move forward without constant adjuster intervention, while your core system stays current with complete and auditable information
Manual coordination and phone tag to schedule appointments, collect documents, and confirm next steps create delays and incomplete claim files
A policyholder self-service portal that guides remediation, collects evidence, and tracks progress in real time
Claims move forward without constant adjuster intervention, while your core system stays current with complete and auditable information
Low adoption of downloaded apps and language barriers push claimants to call for updates, clarification, and basic requests
A no-download, multilingual experience that works instantly on any device and guides claimants through exactly what is required based on their specific claim
Higher claimant engagement, more self-service completion, and fewer inbound calls for routine questions
Low adoption of downloaded apps and language barriers push claimants to call for updates, clarification, and basic requests
A no-download, multilingual experience that works instantly on any device and guides claimants through exactly what is required based on their specific claim
Higher claimant engagement, more self-service completion, and fewer inbound calls for routine questions
Provider and repair coordination lives outside the claimant experience, leading to confusion, missed appointments, and out-of-network utilization
Guided network selection and scheduling help claimants access preferred providers while automatically capturing confirmations and outcomes in the core system
Better network utilization, improved adherence, and clearer visibility without additional administrative effort
Provider and repair coordination lives outside the claimant experience, leading to confusion, missed appointments, and out-of-network utilization
Guided network selection and scheduling help claimants access preferred providers while automatically capturing confirmations and outcomes in the core system
Better network utilization, improved adherence, and clearer visibility without additional administrative effort
Document requests, signatures, and acknowledgments require repeated follow-ups, with limited visibility into status or completion
A guided document journey collects uploads, signatures, and notarizations while tracking every step and delivering completed documents directly into the core system
Faster document completion, fewer missed requirements, and complete audit trails without manual chasing
Document requests, signatures, and acknowledgments require repeated follow-ups, with limited visibility into status or completion
A guided document journey collects uploads, signatures, and notarizations while tracking every step and delivering completed documents directly into the core system
Faster document completion, fewer missed requirements, and complete audit trails without manual chasing
Why Our Approach Works
Built for Real Insurance Workflows
We did not bolt features together. We built one claimant experience designed for insurance from day one. Workers’ compensation claimants see provider details, return-to-work status, and pharmacy cards. Auto claimants see repair coordination and rental information. Jurisdictional forms, timelines, and expectations adjust automatically based on claim context.
Best-Practice Adjusting, Delivered Consistently
Your highest-performing adjusters already know that proactive communication, clear expectation-setting, and real-time information reduce claimant stress and prevent calls before they happen. Crosstie encodes these best practices into every claimant journey so every claimant receives the experience your best adjusters would deliver, without requiring that level of effort on every claim.
One Experience, Not Five Vendors
Messaging, documents, scheduling, and network management all operate inside a single claimant experience. This reduces vendor sprawl, integration risk, and operational overhead. Every interaction is captured, auditable, and connected to downstream claim workflows without forcing your team to manage separate tools.
Unified Communication Intelligence
Unlike SMS-only point solutions limited to basic texting, Crosstie unifies text, email, and encrypted in-app messaging across 140+ languages with full brand customization. Real-time analysis flags urgency, sentiment shifts, and contentious language to trigger configurable escalation workflows and surface early risk signals.
Business Teams Configure, IT Stays in Control
Configure claimant journeys by line of business, jurisdiction, claim type, or customer profile. Update content, workflows, and rules quickly while IT maintains governance, security, and access controls.
No Download Barriers
Our progressive web app works instantly from any device. No app store, no passwords, no friction. This design choice is a primary driver of significantly higher engagement compared to traditional claimant apps.
Rapid Deployment on Top of Your Systems
Connect via secure APIs and managed data exchange across your existing channels. Typical go-live is 4 to 6 weeks. Teams can start with the capabilities that matter most and expand over time without replatforming or re-integrating.
Why Our Approach Works
Built for Real Insurance Workflows
We did not bolt features together. We built one claimant experience designed for insurance from day one. Workers’ compensation claimants see provider details, return-to-work status, and pharmacy cards. Auto claimants see repair coordination and rental information. Jurisdictional forms, timelines, and expectations adjust automatically based on claim context.
Best-Practice Adjusting, Delivered Consistently
Your highest-performing adjusters already know that proactive communication, clear expectation-setting, and real-time information reduce claimant stress and prevent calls before they happen. Crosstie encodes these best practices into every claimant journey so every claimant receives the experience your best adjusters would deliver, without requiring that level of effort on every claim.
One Experience, Not Five Vendors
Messaging, documents, scheduling, and network management all operate inside a single claimant experience. This reduces vendor sprawl, integration risk, and operational overhead. Every interaction is captured, auditable, and connected to downstream claim workflows without forcing your team to manage separate tools.
Unified Communication Intelligence
Unlike SMS-only point solutions limited to basic texting, Crosstie unifies text, email, and encrypted in-app messaging across 140+ languages with full brand customization. Real-time analysis flags urgency, sentiment shifts, and contentious language to trigger configurable escalation workflows and surface early risk signals.
Business Teams Configure, IT Stays in Control
Configure claimant journeys by line of business, jurisdiction, claim type, or customer profile. Update content, workflows, and rules quickly while IT maintains governance, security, and access controls.
No Download Barriers
Our progressive web app works instantly from any device. No app store, no passwords, no friction. This design choice is a primary driver of significantly higher engagement compared to traditional claimant apps.
Rapid Deployment on Top of Your Systems
Connect via secure APIs and managed data exchange across your existing channels. Typical go-live is 4 to 6 weeks. Teams can start with the capabilities that matter most and expand over time without replatforming or re-integrating.
Why Our Approach Works
Built for Real Insurance Workflows
We did not bolt features together. We built one claimant experience designed for insurance from day one. Workers’ compensation claimants see provider details, return-to-work status, and pharmacy cards. Auto claimants see repair coordination and rental information. Jurisdictional forms, timelines, and expectations adjust automatically based on claim context.
Best-Practice Adjusting, Delivered Consistently
Your highest-performing adjusters already know that proactive communication, clear expectation-setting, and real-time information reduce claimant stress and prevent calls before they happen. Crosstie encodes these best practices into every claimant journey so every claimant receives the experience your best adjusters would deliver, without requiring that level of effort on every claim.
One Experience, Not Five Vendors
Messaging, documents, scheduling, and network management all operate inside a single claimant experience. This reduces vendor sprawl, integration risk, and operational overhead. Every interaction is captured, auditable, and connected to downstream claim workflows without forcing your team to manage separate tools.
Unified Communication Intelligence
Unlike SMS-only point solutions limited to basic texting, Crosstie unifies text, email, and encrypted in-app messaging across 140+ languages with full brand customization. Real-time analysis flags urgency, sentiment shifts, and contentious language to trigger configurable escalation workflows and surface early risk signals.
Business Teams Configure, IT Stays in Control
Configure claimant journeys by line of business, jurisdiction, claim type, or customer profile. Update content, workflows, and rules quickly while IT maintains governance, security, and access controls.
No Download Barriers
Our progressive web app works instantly from any device. No app store, no passwords, no friction. This design choice is a primary driver of significantly higher engagement compared to traditional claimant apps.
Rapid Deployment on Top of Your Systems
Connect via secure APIs and managed data exchange across your existing channels. Typical go-live is 4 to 6 weeks. Teams can start with the capabilities that matter most and expand over time without replatforming or re-integrating.
What Claimants Can Do in One Place
Communicate Clearly
Receive automated updates via text, email, or in-app messaging. Ask questions and respond in their preferred language. See exactly what happens next, not just status codes.
Get Scheduled Without Phone Tag
Coordinate medical appointments, inspections, repairs, and IMEs. Receive automated reminders and rescheduling workflows. View appointment details in real time.
Access the Right Networks
Be guided to in-network providers, repair shops, or contractors. View directions, contact details, and required preparation information. Reduce out-of-network utilization through transparent steerage.
Complete Documents Faster
Upload photos, documents, or videos from any device. Review, e-sign, and notarize required forms at any time. Track when documents are delivered, opened, and completed. Every action flows directly into the claim file with complete audit trails.
Real-World Applications
Workers’ Compensation
An injured worker is guided to in-network providers, schedules care, receives pharmacy cards, signs medical authorizations, and gets return-to-work updates without downloading an app or calling their adjuster.
Workers’ Compensation
An injured worker is guided to in-network providers, schedules care, receives pharmacy cards, signs medical authorizations, and gets return-to-work updates without downloading an app or calling their adjuster.
Workers’ Compensation
An injured worker is guided to in-network providers, schedules care, receives pharmacy cards, signs medical authorizations, and gets return-to-work updates without downloading an app or calling their adjuster.
Auto and Property
Claimants upload damage photos, schedule inspections and repairs, sign documents, and receive clear next-step guidance. Confusion and inbound calls are reduced.
Auto and Property
Claimants upload damage photos, schedule inspections and repairs, sign documents, and receive clear next-step guidance. Confusion and inbound calls are reduced.
Auto and Property
Claimants upload damage photos, schedule inspections and repairs, sign documents, and receive clear next-step guidance. Confusion and inbound calls are reduced.
Liability and Complex Claims
Multi-party documents, acknowledgments, and notarizations are delivered and tracked with full visibility and compliance.
Liability and Complex Claims
Multi-party documents, acknowledgments, and notarizations are delivered and tracked with full visibility and compliance.
Liability and Complex Claims
Multi-party documents, acknowledgments, and notarizations are delivered and tracked with full visibility and compliance.
Proven Results You Can Measure
10x higher engagement than traditional claimant apps through instant, no-download access
10x higher engagement than traditional claimant apps through instant, no-download access
10x higher engagement than traditional claimant apps through instant, no-download access
70% faster response times via unified SMS, email, and in-app messaging compared to email-only communication
70% faster response times via unified SMS, email, and in-app messaging compared to email-only communication
70% faster response times via unified SMS, email, and in-app messaging compared to email-only communication
Document completion reduced from weeks to hours through automated collection, pre-filled forms, and 24/7 e-signature and notarization
Document completion reduced from weeks to hours through automated collection, pre-filled forms, and 24/7 e-signature and notarization
Document completion reduced from weeks to hours through automated collection, pre-filled forms, and 24/7 e-signature and notarization
74% accuracy identifying early litigation risk signals weeks in advance when combined with Claims Monitoring
74% accuracy identifying early litigation risk signals weeks in advance when combined with Claims Monitoring
74% accuracy identifying early litigation risk signals weeks in advance when combined with Claims Monitoring
20% reduction in out-of-network utilization through transparent claimant guidance to preferred providers
20% reduction in out-of-network utilization through transparent claimant guidance to preferred providers
140+ languages supported across messaging and portal experiences
140+ languages supported across messaging and portal experiences
140+ languages supported across messaging and portal experiences
Purpose-built for P&C with more than five years of insurance-specific intelligence
Purpose-built for P&C with more than five years of insurance-specific intelligence
Purpose-built for P&C with more than five years of insurance-specific intelligence
Give claimants one clear, connected experience and give your team fewer follow-ups to manage
Give claimants one clear, connected experience and give your team fewer follow-ups to manage
Give claimants one clear, connected experience and give your team fewer follow-ups to manage
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Formerly Gain Life