Claim Intelligence
Instant understanding of every claim, from first notice through resolution
Claim Intelligence
Instant understanding of every claim, from first notice through resolution
Claim Intelligence
Instant understanding of every claim, from first notice through resolution
Claims professionals are expected to move faster, reduce risk, and improve outcomes while managing increasing complexity and unstructured data. Critical information is buried across documents, messages, calls, medical records, and notes. By the time a claim is fully understood, opportunities to intervene early are often missed.
Crosstie’s Claim Intelligence solution continuously analyzes every signal across the claim lifecycle and generates on-demand, file-ready summaries that give teams instant clarity. By continuously understanding what is happening inside every claim, Crosstie enables earlier intervention, including identifying claims likely to litigate weeks before escalation occurs.
Give your teams instant clarity across every claim.
The Crosstie Platform Advantage
Current Workflow
Current Workflow
With Crosstie
With Crosstie
What This Means for Your Team
What This Means for Your Team
Adjusters and supervisors review claims file by file, manually piecing together documents, communications, and notes to understand what has happened and what matters now
Continuous claim analysis paired with on-demand summaries that consolidate the full claim story into a clear, structured view
Faster onboarding, quicker handoffs, and confident decisions without manual file review
Adjusters and supervisors review claims file by file, manually piecing together documents, communications, and notes to understand what has happened and what matters now
Continuous claim analysis paired with on-demand summaries that consolidate the full claim story into a clear, structured view
Faster onboarding, quicker handoffs, and confident decisions without manual file review
Risk signals and delays surface only after issues escalate, when intervention is more costly and less effective
Real-time monitoring identifies emerging risk patterns early and pairs them with contextual summaries that explain why a claim needs attention
Earlier, more targeted intervention, including identification of claims likely to litigate weeks before escalation
Risk signals and delays surface only after issues escalate, when intervention is more costly and less effective
Real-time monitoring identifies emerging risk patterns early and pairs them with contextual summaries that explain why a claim needs attention
Earlier, more targeted intervention, including identification of claims likely to litigate weeks before escalation
Supervisors lack consistent visibility into which claims need attention and why, limiting their ability to allocate resources effectively
Portfolio-level insight automatically surfaces high-risk and complex claims, supported by instant claim understanding
Better workload prioritization and more effective coaching without adding operational overhead
Supervisors lack consistent visibility into which claims need attention and why, limiting their ability to allocate resources effectively
Portfolio-level insight automatically surfaces high-risk and complex claims, supported by instant claim understanding
Better workload prioritization and more effective coaching without adding operational overhead
Why Our Approach Works
Continuous Understanding, Not Periodic Review
Claim Intelligence does not rely on manual checkpoints. Crosstie continuously analyzes calls, texts, emails, questionnaires, documents, and notes as claims evolve, ensuring understanding stays current instead of becoming stale.
On-Demand Claim Understanding
When teams need context fast, Crosstie generates structured claim summaries that surface key facts, timelines, medical details, and outstanding action items. Every summary includes interactive citations, allowing users to drill directly into the exact source material for validation.
Insurance-Trained Intelligence
Crosstie’s models are trained specifically on insurance communication patterns and claim workflows, from workers’ compensation to liability. Insights are relevant, explainable, and actionable for claims professionals.
Empowering Teams Without Replacing Judgment
Claim Intelligence removes the burden of manual review while preserving human judgment. Adjusters and supervisors remain in control, supported by faster access to the information that matters most.
Business Teams Configure, IT Stays in Control
Define summary structures, alert thresholds, flagged language, and escalation workflows based on your organization’s standards. Configuration evolves as your claims strategy evolves, without custom development.
Seamless Integration with Core Systems
Summaries, alerts, and structured insights flow directly back into your system of record via secure APIs and managed file exchange, ensuring core claim systems remain the source of truth.
Why Our Approach Works
Continuous Understanding, Not Periodic Review
Claim Intelligence does not rely on manual checkpoints. Crosstie continuously analyzes calls, texts, emails, questionnaires, documents, and notes as claims evolve, ensuring understanding stays current instead of becoming stale.
On-Demand Claim Understanding
When teams need context fast, Crosstie generates structured claim summaries that surface key facts, timelines, medical details, and outstanding action items. Every summary includes interactive citations, allowing users to drill directly into the exact source material for validation.
Insurance-Trained Intelligence
Crosstie’s models are trained specifically on insurance communication patterns and claim workflows, from workers’ compensation to liability. Insights are relevant, explainable, and actionable for claims professionals.
Empowering Teams Without Replacing Judgment
Claim Intelligence removes the burden of manual review while preserving human judgment. Adjusters and supervisors remain in control, supported by faster access to the information that matters most.
Business Teams Configure, IT Stays in Control
Define summary structures, alert thresholds, flagged language, and escalation workflows based on your organization’s standards. Configuration evolves as your claims strategy evolves, without custom development.
Seamless Integration with Core Systems
Summaries, alerts, and structured insights flow directly back into your system of record via secure APIs and managed file exchange, ensuring core claim systems remain the source of truth.
Why Our Approach Works
Continuous Understanding, Not Periodic Review
Claim Intelligence does not rely on manual checkpoints. Crosstie continuously analyzes calls, texts, emails, questionnaires, documents, and notes as claims evolve, ensuring understanding stays current instead of becoming stale.
On-Demand Claim Understanding
When teams need context fast, Crosstie generates structured claim summaries that surface key facts, timelines, medical details, and outstanding action items. Every summary includes interactive citations, allowing users to drill directly into the exact source material for validation.
Insurance-Trained Intelligence
Crosstie’s models are trained specifically on insurance communication patterns and claim workflows, from workers’ compensation to liability. Insights are relevant, explainable, and actionable for claims professionals.
Empowering Teams Without Replacing Judgment
Claim Intelligence removes the burden of manual review while preserving human judgment. Adjusters and supervisors remain in control, supported by faster access to the information that matters most.
Business Teams Configure, IT Stays in Control
Define summary structures, alert thresholds, flagged language, and escalation workflows based on your organization’s standards. Configuration evolves as your claims strategy evolves, without custom development.
Seamless Integration with Core Systems
Summaries, alerts, and structured insights flow directly back into your system of record via secure APIs and managed file exchange, ensuring core claim systems remain the source of truth.
Platform Capabilities
Continuous Claim Monitoring
Real-time analysis of calls, texts, emails, questionnaires, and documents
Early identification of emerging risk patterns, including potential litigation
Automated alerts and intervention workflows based on configurable rules
On-Demand Claim Summarization
Executive summaries highlighting claim status, key facts, and next steps
Chronological event timelines across the full claim lifecycle
Medical summaries outlining diagnoses, providers, and treatments
Outstanding action items and time-sensitive alerts
Interactive citations linking every insight to its source
File-ready exports delivered directly into core claim systems
Platform Capabilities
Continuous Claim Monitoring
Real-time analysis of calls, texts, emails, questionnaires, and documents
Early identification of emerging risk patterns, including potential litigation
Automated alerts and intervention workflows based on configurable rules
On-Demand Claim Summarization
Executive summaries highlighting claim status, key facts, and next steps
Chronological event timelines across the full claim lifecycle
Medical summaries outlining diagnoses, providers, and treatments
Outstanding action items and time-sensitive alerts
Interactive citations linking every insight to its source
File-ready exports delivered directly into core claim systems
Real-World Applications
New Adjuster Onboarding and Claim Handoffs
Adjusters get up to speed in minutes instead of hours when inheriting new claims or transitioning workloads.
New Adjuster Onboarding and Claim Handoffs
Adjusters get up to speed in minutes instead of hours when inheriting new claims or transitioning workloads.
New Adjuster Onboarding and Claim Handoffs
Adjusters get up to speed in minutes instead of hours when inheriting new claims or transitioning workloads.
Supervisor Oversight and Portfolio Review
Leaders instantly understand which claims need attention and why, without reading entire files.
Supervisor Oversight and Portfolio Review
Leaders instantly understand which claims need attention and why, without reading entire files.
Supervisor Oversight and Portfolio Review
Leaders instantly understand which claims need attention and why, without reading entire files.
Complex and Long-Tail Claims
Summaries and timelines provide clarity across years of activity, supporting continuity and better decision-making.
Complex and Long-Tail Claims
Summaries and timelines provide clarity across years of activity, supporting continuity and better decision-making.
Complex and Long-Tail Claims
Summaries and timelines provide clarity across years of activity, supporting continuity and better decision-making.
Early Intervention and Dispute Prevention
Monitoring surfaces emerging risk signals early, while summaries provide the context required for timely, effective outreach.
Early Intervention and Dispute Prevention
Monitoring surfaces emerging risk signals early, while summaries provide the context required for timely, effective outreach.
Early Intervention and Dispute Prevention
Monitoring surfaces emerging risk signals early, while summaries provide the context required for timely, effective outreach.
Proven Value You Can Measure
Faster time to understanding for adjusters and supervisors
Faster time to understanding for adjusters and supervisors
Faster time to understanding for adjusters and supervisors
Reduced manual file review across the claims organization
Reduced manual file review across the claims organization
Reduced manual file review across the claims organization
Earlier identification of high-risk and complex claims
Earlier identification of high-risk and complex claims
Earlier identification of high-risk and complex claims
Improved consistency in decisions, handoffs, and oversight
Improved consistency in decisions, handoffs, and oversight
Improved consistency in decisions, handoffs, and oversight
74% of claims identified as likely to litigate ultimately do, with signals detected approximately three weeks in advance
74% of claims identified as likely to litigate ultimately do, with signals detected approximately three weeks in advance
One intelligence layer replacing manual review and disconnected tools
One intelligence layer replacing manual review and disconnected tools
One intelligence layer replacing manual review and disconnected tools
Purpose-built for P&C insurance with more than five years of insurance-specific intelligence
Purpose-built for P&C insurance with more than five years of insurance-specific intelligence
Empower your teams with instant understanding across every claim.
Empower your teams with instant understanding across every claim.
Empower your teams with instant understanding across every claim.
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