Agentic Voice Calls

Human-like inbound and outbound voice automation for insurance operations

Get a demo

Agentic Voice Calls

Human-like inbound and outbound voice automation for insurance operations

Get a demo

Agentic Voice Calls

Human-like inbound and outbound voice automation for insurance operations

Get a demo

Most voice tools stop at listening. They record calls, transcribe conversations, and summarize notes after the fact. That still leaves every inbound call answered by a human and every outbound call manually placed.

Crosstie’s Agentic Voice Intelligence goes further. Our insurance-trained voice agents can answer inbound calls, respond intelligently using information from your core systems, place outbound calls based on business rules, coordinate next steps, and seamlessly escalate to a live professional when human judgment is required. The result is fewer calls to adjusters and service reps, faster resolution for routine needs, and 24/7 coverage without additional staffing.

Automate inbound and outbound insurance calls without sacrificing control or compliance.

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The Crosstie Platform Advantage

Current Workflow

With Crosstie

What This Means for Your Team

Every inbound call requires a human to answer, even for routine questions like claim status, next steps, or document requirements. Outbound calls for scheduling and follow-up are handled manually.

Agentic voice agents answer common inbound questions, place outbound calls automatically, and execute workflows using data from your core systems, escalating to a live professional only when needed.

Fewer calls routed to adjusters and service reps, reduced call volume without degraded experience, and more time spent on complex, high-value work.

Adjusters and service reps spend significant time documenting calls and updating claim files after conversations end.

Automated call recording, transcription, translation, and file-ready summaries are delivered instantly into the claim system.

Conversations are captured accurately without post-call admin, and claim files stay complete and current.

After-hours calls, voicemail backlogs, and CAT events overwhelm teams or require additional staffing.

Voice agents answer calls and voicemails around the clock, respond based on configurable business rules, and route only the right calls to humans with full context preserved.

24/7 coverage without staffing expansion and controlled overflow during peak volumes.

Why Our Approach Works

Agentic Voice, Not Just Voice Analytics

Crosstie does more than listen. Our voice agents can answer inbound calls, retrieve and explain claim information, ask follow-up questions, place outbound calls for scheduling and coordination, and respond to voicemails automatically. When a situation requires empathy, judgment, or exception handling, calls are transferred to a live professional with the full conversation history available.

Insurance-Trained Voice Intelligence

Our platform is built specifically for insurance conversations that drive outcomes. Transcription and translation models are trained on insurance and medical terminology, reducing errors in recorded statements, liability discussions, and medical restriction conversations. Dictionaries can be configured to reflect your organization’s preferred language and terminology.

Business teams configure, IT stays in control

Define which calls the voice agent can handle, when to escalate, what information it can access, and how responses should be phrased. Configure call flows, response logic, summary templates, and escalation rules without requiring IT involvement for every change.

One Comprehensive Platform

Agentic voice connects seamlessly with document workflows, scheduling, claimant portals, messaging, and claims monitoring. Voice is not a standalone tool but part of a unified workflow orchestration platform that keeps your core systems current.

Handle more calls, resolve more issues, and reduce operational load without adding staff.

Connect via secure APIs and managed data exchange across your existing telephony and claim infrastructure. Typical go-live is 4 to 6 weeks. No rip-and-replace and no disruption to existing systems.

Why Our Approach Works

Agentic Voice, Not Just Voice Analytics

Insurance-Trained Voice Intelligence

Business teams configure, IT stays in control

One Comprehensive Platform

Handle more calls, resolve more issues, and reduce operational load without adding staff.

Connect via secure APIs and managed data exchange across your existing telephony and claim infrastructure. Typical go-live is 4 to 6 weeks. No rip-and-replace and no disruption to existing systems.

Why Our Approach Works

Agentic Voice, Not Just Voice Analytics

Insurance-Trained Voice Intelligence

Business teams configure, IT stays in control

One Comprehensive Platform

Handle more calls, resolve more issues, and reduce operational load without adding staff.

Connect via secure APIs and managed data exchange across your existing telephony and claim infrastructure. Typical go-live is 4 to 6 weeks. No rip-and-replace and no disruption to existing systems.

Real-World Applications

Inbound Claimant Call Handling

A claimant calls to ask about claim status, next steps, or missing documents. The voice agent answers immediately, retrieves information from the claim system, provides clear guidance, and triggers follow-up workflows if needed.

Inbound Claimant Call Handling

Automated Outbound Scheduling Calls

The system places outbound calls to schedule medical appointments, inspections, IMEs, or repairs based on business rules. Confirmations and outcomes are captured automatically in the claim file.

Automated Outbound Scheduling Calls

The system places outbound calls to schedule medical appointments, inspections, IMEs, or repairs based on business rules. Confirmations and outcomes are captured automatically in the claim file.

Immediate Bidirectional Translation

The system places outbound calls to schedule medical appointments, inspections, IMEs, or repairs based on business rules. Confirmations and outcomes are captured automatically in the claim file.

Voicemail Management

Voicemails are transcribed in real time and responded to automatically when appropriate, or routed to the right professional with context and urgency clearly flagged.

Voicemail Management

Voicemails are transcribed in real time and responded to automatically when appropriate, or routed to the right professional with context and urgency clearly flagged.

Voicemail Management

Voicemails are transcribed in real time and responded to automatically when appropriate, or routed to the right professional with context and urgency clearly flagged.

Voicemail Management

Voicemails are transcribed in real time and responded to automatically when appropriate, or routed to the right professional with context and urgency clearly flagged.

After-Hours and CAT Coverage

Calls are answered 24/7 without expanding staffing. During high-volume events, routine calls are handled autonomously while complex or high-severity calls are escalated.

After-Hours and CAT Coverage

Calls are answered 24/7 without expanding staffing. During high-volume events, routine calls are handled autonomously while complex or high-severity calls are escalated.

Immediate Bidirectional Translation

Calls are answered 24/7 without expanding staffing. During high-volume events, routine calls are handled autonomously while complex or high-severity calls are escalated.

After-Hours and CAT Coverage

Calls are answered 24/7 without expanding staffing. During high-volume events, routine calls are handled autonomously while complex or high-severity calls are escalated.

Recorded Statements and Complex Conversations

When human involvement is required, adjusters conduct calls while Crosstie records, transcribes, translates if needed, and generates file-ready summaries instantly.

Recorded Statements and Complex Conversations

When human involvement is required, adjusters conduct calls while Crosstie records, transcribes, translates if needed, and generates file-ready summaries instantly.

Recorded Statements and Complex Conversations

When human involvement is required, adjusters conduct calls while Crosstie records, transcribes, translates if needed, and generates file-ready summaries instantly.