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Crosstie is the workflow orchestration layer for P&C insurance. We coordinate and execute work across people, systems, and decisions so everyday interactions drive faster resolutions, lower costs, and better experiences.
Crosstie is the workflow orchestration layer for P&C insurance. We coordinate and execute work across people, systems, and decisions so everyday interactions drive faster resolutions, lower costs, and better experiences.
Crosstie is the workflow orchestration layer for P&C insurance. We coordinate and execute work across people, systems, and decisions so everyday interactions drive faster resolutions, lower costs, and better experiences.
Crosstie is the workflow orchestration layer for P&C insurance. We coordinate and execute work across people, systems, and decisions so everyday interactions drive faster resolutions, lower costs, and better experiences.
Trusted by companies that care deeply about who they serve
Trusted by companies that care deeply about who they serve
Trusted by companies that care deeply about who they serve
Automate any workflow, improve every outcome
Our platform enables teams to select and implement only the solutions that align with their specific goals and priorities.
Guide customers every step of the way
Configurable rules provide clear, personalized guidance throughout any process, reducing confusion and keeping everyone on track.
Guide customers every step of the way
Configurable rules provide clear, personalized guidance throughout any process, reducing confusion and keeping everyone on track.
Guide customers every step of the way
Configurable rules provide clear, personalized guidance throughout any process, reducing confusion and keeping everyone on track.
Spot problems before they happen
AI monitors workflows 24/7, flagging potential delays or issues before they impact outcomes, so your team can resolve problems proactively.
Spot problems before they happen
AI monitors workflows 24/7, flagging potential delays or issues before they impact outcomes, so your team can resolve problems proactively.
Suggest smart solutions for faster resolutions
AI-powered suggestions and alerts guide teams to faster resolutions using proven strategies, improving efficiency across all workflows.
Suggest smart solutions for faster resolutions
AI-powered suggestions and alerts guide teams to faster resolutions using proven strategies, improving efficiency across all workflows.
Suggest smart solutions for faster resolutions
AI-powered suggestions and alerts guide teams to faster resolutions using proven strategies, improving efficiency across all workflows.
Why forward-thinking organizations choose Crosstie
Why forward-thinking organizations choose Crosstie
Our workflow automation platform is built specifically for insurance, combining unmatched configurability and end-to-end automation to cut costs, speed cycle times, and elevate customer experience.
Our workflow automation platform is built specifically for insurance, combining unmatched configurability and end-to-end automation to cut costs, speed cycle times, and elevate customer experience.
The most comprehensive platform
Streamline the entire journey from claim intake by phone, text, email, or portal—in any language—to settlement and beyond.
The most comprehensive platform
Streamline the entire journey from claim intake by phone, text, email, or portal—in any language—to settlement and beyond.
The most comprehensive platform
Streamline the entire journey from claim intake by phone, text, email, or portal—in any language—to settlement and beyond.
Security you can trust
Role-based permissions and guardrails ensure sensitive data is always protected and compliant, so every user and agent sees only what they should.
Security you can trust
Role-based permissions and guardrails ensure sensitive data is always protected and compliant, so every user and agent sees only what they should.
Security you can trust
Role-based permissions and guardrails ensure sensitive data is always protected and compliant, so every user and agent sees only what they should.
The most configurable platform
Easily adapt workflows, business rules, and communications as your needs change. No coding or IT bottlenecks. Go live in 4-6 weeks.
The most configurable platform
Easily adapt workflows, business rules, and communications as your needs change. No coding or IT bottlenecks. Go live in 4-6 weeks.
Works with your existing systems
Integrates with claims, policy, and RMIS platforms. No rip-and-replace required, just better ROI from the systems you already use.
Works with your existing systems
Integrates with claims, policy, and RMIS platforms. No rip-and-replace required, just better ROI from the systems you already use.
Enterprise-proven at scale
Trusted by some of the largest carriers, TPAs, and self-insureds. Handles enterprise volumes while cutting cycle times and boosting satisfaction.
Enterprise-proven at scale
Trusted by some of the largest carriers, TPAs, and self-insureds. Handles enterprise volumes while cutting cycle times and boosting satisfaction.
Improve every insurance interaction
Improve every insurance interaction
With our modular platform, you can pick and choose the exact solutions that fit your team's unique goals and priorities.
With our modular platform, you can pick and choose the exact solutions that fit your team's unique goals and priorities.
%
Identify claims headed for litigation 3+ weeks in advance
And automatically trigger interventions to help prevent them.
%
Identify claims headed for litigation 3+ weeks in advance
And automatically trigger interventions to help prevent them.
%
Identify claims headed for litigation 3+ weeks in advance
And automatically trigger interventions to help prevent them.
+
Hours saved per adjuster per week
Faster document signing, reduced phone tag, fewer questions, and seamless multilingual communication free up time for higher-value work.
%
Reduction in total direct claim costs
Independently analyzed customer data shows statistically significant cost savings of 25% for medical-only claims and $18,997 per complex lost-time claim.
x
Higher engagement than standard portals
Claimants and policyholders get the seamless digital experience they expect, leading to faster resolutions and better satisfaction scores.
Trusted by industry leaders
Carriers, TPAs, and self-insureds of all sizes trust Crosstie to cut cycle times, lower costs, and improve experiences.
“Through direct contact with the injured worker via their smart device in their native language, TRUclaim Solution, powered by Crosstie, shortens the claims lifecycle with fast, accurate communication and speedy delivery of benefits."
A
Adrienne Kaltenschnee, Supervisor Claims Adjusters & Software Operations
FFVA Mutual
“Jarvis by Crosstie has been a game-changer for our Claims Administration team and life-changing for our injured employees. Our team has more prescriptive data to be able to help our injured employees recover more quickly and have a better quality of life while doing so. The technology allows our team to focus more on hospitality, getting injured employees what they need before they know they need it. Our injured employee engagement rate with the app is 71.76%, and the satisfaction rate is 9/10, or 88%!"
B
Brian Trick, Director of Employee Health and Claims Services
Wegmans Food Markets
“Johns Eastern is thrilled to partner with Crosstie in providing a modern means of communication for injured workers and our staff. Injured workers are able to chat with the adjuster or nurse case manager, submit forms, look up indemnity payments and manage medical appointments all from their personal computer, tablet, or phone. We appreciate Crosstie’s continued involvement to improve processes and ensure that our participation rate consistently increases each month."
A
Alice Wells, Executive Director of TPA Operations
Johns Eastern Company, Inc. - A Davies Company
Trusted by industry leaders
Carriers, TPAs, and self-insureds of all sizes trust Crosstie to cut cycle times, lower costs, and improve experiences.
“Through direct contact with the injured worker via their smart device in their native language, TRUclaim Solution, powered by Crosstie, shortens the claims lifecycle with fast, accurate communication and speedy delivery of benefits."
A
Adrienne Kaltenschnee, Supervisor Claims Adjusters & Software Operations
FFVA Mutual
“Jarvis by Crosstie has been a game-changer for our Claims Administration team and life-changing for our injured employees. Our team has more prescriptive data to be able to help our injured employees recover more quickly and have a better quality of life while doing so. The technology allows our team to focus more on hospitality, getting injured employees what they need before they know they need it. Our injured employee engagement rate with the app is 71.76%, and the satisfaction rate is 9/10, or 88%!"
B
Brian Trick, Director of Employee Health and Claims Services
Wegmans Food Markets
“Johns Eastern is thrilled to partner with Crosstie in providing a modern means of communication for injured workers and our staff. Injured workers are able to chat with the adjuster or nurse case manager, submit forms, look up indemnity payments and manage medical appointments all from their personal computer, tablet, or phone. We appreciate Crosstie’s continued involvement to improve processes and ensure that our participation rate consistently increases each month."
A
Alice Wells, Executive Director of TPA Operations
Johns Eastern Company, Inc. - A Davies Company
Trusted by industry leaders
Carriers, TPAs, and self-insureds of all sizes trust Crosstie to cut cycle times, lower costs, and improve experiences.
“Through direct contact with the injured worker via their smart device in their native language, TRUclaim Solution, powered by Crosstie, shortens the claims lifecycle with fast, accurate communication and speedy delivery of benefits."
A
Adrienne Kaltenschnee, Supervisor Claims Adjusters & Software Operations
FFVA Mutual
“Jarvis by Crosstie has been a game-changer for our Claims Administration team and life-changing for our injured employees. Our team has more prescriptive data to be able to help our injured employees recover more quickly and have a better quality of life while doing so. The technology allows our team to focus more on hospitality, getting injured employees what they need before they know they need it. Our injured employee engagement rate with the app is 71.76%, and the satisfaction rate is 9/10, or 88%!"
B
Brian Trick, Director of Employee Health and Claims Services
Wegmans Food Markets
“Johns Eastern is thrilled to partner with Crosstie in providing a modern means of communication for injured workers and our staff. Injured workers are able to chat with the adjuster or nurse case manager, submit forms, look up indemnity payments and manage medical appointments all from their personal computer, tablet, or phone. We appreciate Crosstie’s continued involvement to improve processes and ensure that our participation rate consistently increases each month."
A
Alice Wells, Executive Director of TPA Operations
Johns Eastern Company, Inc. - A Davies Company
Ready to modernize your insurance operations?
Technology is changing fast, but we're on top of it, doing the heavy lifting for you, so you can focus on making decisions and delivering exceptional service. Join the growing number of carriers, TPAs, and self-insured organizations entrusting us to improve their operational outcomes.
Ready to modernize your insurance operations?
Technology is changing fast, but we're on top of it, doing the heavy lifting for you, so you can focus on making decisions and delivering exceptional service. Join the growing number of carriers, TPAs, and self-insured organizations entrusting us to improve their operational outcomes.
Ready to modernize your insurance operations?
Technology is changing fast, but we're on top of it, doing the heavy lifting for you, so you can focus on making decisions and delivering exceptional service. Join the growing number of carriers, TPAs, and self-insured organizations entrusting us to improve their operational outcomes.
Formerly Gain Life